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Need help? Call +45 32 12 18 12


For purchases where the ordering of goods is done by the Internet, the constumer is entitled to 14 days withdrawal right. At you have 30 days withdrawal right. 

The withdrawal period will expire 30 days after the day you received your item.
You must within 30 days of receipt notify us that you want to cancel your purchase. The notification shall be given by contacting us via e-mail at, phone +45 32121812 or by using the standard withdrawal form from the e-mark. In your message, make us clearly aware that you want to use your right of withdrawal.

You can not undo by simply reject the goods without being given us clear message on this.
• E-mark standard withdrawal form can be found here
• Consumer Contracts Act standard withdrawal form can be found here
You must send your order back to us without undue delay and within 30 days after you have notified us that you wish to cancel your purchase. You must bear the direct costs associated with product return shipping. You bear the risk from the time of delivery of the goods.
Some items can not be returned by regular post because of their type and size.
The cost for the return expected maximum amount to about 59 DKK.
Items excluded withdrawal
The following product types are excluded withdrawal:
• Supply of foodstuffs, beverages or other goods for household use that as physically supplied to the constumer's home, residence or workplace by a trader on frequent and regular rounds,
• Supply of sealed goods of protection of health or hygiene reasons not suitable to be returned and where the seal has been broken after delivery,
You lose your right if:
• You break the seal on the goods of the protection which are not directed to be retuned of the health or hygiene causes.
Item condition when you send it back
You can try the product in the same way as if you tried it in a physical store, but you can not take it in the proper use.
If the product is proven beyond what is outlined above, we consider it as used, which means that you by the withdraw of purchase only get part or none of the purchase amount back, depending on the product's commercial value.
Repayment of the purchase amount
If you regret your purchase, you get the amount you have paid us back. If there is an impairment that you are liable for, the purchase amount will be deducted.
If you use your right of withdrawal, we will refund all payments received from you, including delivery costs (excluding additional costs as a result of your own choice of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any case within 14 days from the date we receive notice of your decision to withdraw from this contract. We will carry out such redemption using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.
We may withhold the redemption until we have received the product, unless you have been supplied evidence of having sent it back.

The return receipt can be downloaded here:
Goods Return
Goods return must be sent to the following adress:
Teglbaekvej 21
DK-8361 Hasselager
Legal registration: 28914458